Social media perspectives in business and government

31st of March 2014, School of Business and Management, Queen Mary University of London

Organisers: Dr Panos Panagiotopoulos, Dr Thanos Papadopoulos and Professor Savvas Papagiannidis

The e-Business & e-Government Special Interest Group of the British Academy of Management organises a development workshop on Monday the 31st of March 2014 at the School of Business and Management, Queen Mary University of London.

The aim of the workshop is to bring together management researchers interested in the impact of social media and related applications in business and government. Over the last few years, public sector organisations and businesses have embarked upon the use of social networking sites, blogging, microblogging, wikis and other tools to support their traditional activities, innovate their business models and managerial practices as well as enhance the creation and delivery of value to their respected publics.

The workshop invites papers that use case studies, surveys or other methods that can advance our understanding of social media in organisations. Areas of particular interest include, but are not limited to:

  • Social media in the creation and delivery of value for both public and private organisations, for example, enhancing organisational responsiveness and transparency.
  • Theoretically grounded case studies that demonstrate the negative or positive impact of social media in organisations, in the context of specific events or initiatives.
  • The role of social media in public communication, citizen engagement and the development of relationships with key groups of the public.
  • Strategies, policies and organisational processes for the planning and implementation of social media.
  • New perspectives on researching social media, specifically approaches using online data collection techniques and social media analytics.

About the SIG

The e-Business and e-Government SIG provides a forum for academics and practitioners on all aspects of applying Internet and related technologies in public and private sector organisations. It fosters and promotes the discovery and dissemination of high quality research at the interface between information systems and business management. Our rapidly growing international memberships include academics and practitioners at all stages of their careers. The SIG actively provides networking opportunities within a supportive and constructive environment to explore cutting edge issues. To find more about the SIG please click here.


09:30 - 09:50

Arrival, registration and coffee

09:50 - 10.00

Welcome note by the workshop organisers

10:30 - 11.00

Federico Iannacci and Christine Pole (Canterbury Christ Church University)
Explaining acceptance and non-acceptance of social media by SMEs based in the South East of England: a set-theoretic approach

11.00 - 11.30

Hing Kai Chan and Eweline Lacka
(University of East Anglia and University of the West of Scotland)
Extracting social media data for analysing operations management performance

11.30 - 12.00

Abdul Rehman Shahid and Amany Elbanna (Royal Holloway University of London)
The impact of social action through social media on community resilience, during disaster situations

12.00 - 12.30

Layla Branicki (Birmingham Business School)
Unpacking the impact of social media on the management of crisis

12.30 - 13.30

Lunch break (near the workshop room)

13.30 - 14.20

Guest speaker: Jane Tinkler (London School of Economics)
Social media for building relationships between academia, government and businesses

14.20 - 15.00

Software demonstration by Philip Brooker (Brunel University London)
Chorus Analytics: a tool for facilitating social media analysis

15.00 - 15.15

Coffee break (near the workshop room)

15.15 - 15.45

Offiong Helen Solomon and Thierry Rayna
(De Montfort University UK and ESG Management School France)
Impact of social media on economic growth – evidence from Facebook

15.45 - 16.15

Maxim Wolf, Julian Sims and Huadong Yang
(Birkbeck, University of London)
Paradoxes in social media utilisation in human resource management

16.15 - 16.45

Bashir Sezuo Tenuche and Anastasia Papazafeiropolou (Brunel University London)
Social media in the business World: customer engagement in brand communities


The workshop programme can be found here, while photographs from the event are also available below.